IN THIS SECTION




The plan and billing section is where you can view details and make changes to your Joiin subscription.


Subscription Plan

The top section shows the details of the current subscription plan you are subscribed to. Click on the Manage button to make changes to your current plan. You will see a slider where you can select the number of companies you require and the details and prices of the selected plan. 


Subscription plans are based on the number of companies you need to report on. The plans go up in company increments, 1, 2, 5, 10 etc. All plans include the same features and are more economical, the higher plan you choose.

If you select the 100+ plan you can choose a specific number of companies and will be charged for each additional company you choose.


Select the desired plan and click on the Upgrade button. Confirm the details of the new plan and click on Change Plan.


If you are signing up for the first time you will be taken to another page to enter your credit/debit card details. You will be charged for the first monthly/yearly instalment and thereafter charged each month/year automatically.


If you change your plan, on the next instalment you will be charged an amount based on the pro-rated adjustment.




Updating Payment Card

The Payment Card section shows the details of the payment card which is currently being used to charge monthly/annual subscription fee. You can update the Credit/Debit Card being used to pay for your subscription by clicking on the Update button.


Invoices

The Invoices section shows a list of past Invoices for the subscription charges you have incurred. You can click on the Invoice Number to view the details of the invoice or click on the Pdf button to download a PDF version of the invoice.


Changing Subscription Name (Multi-Client)

If you are using multi-client you can change the name on your subscription by clicking on the Update button. This will change the subscription name in Joiin and on any billing communications.


If you would like to update the name, address or invoice details of past invoices please email support@joiin.co



Changing the Subscription Owner

The subscription owner section shows the email of address of the subscription owner - this is the person who originally created the subscription. The subscription owner has full Admin capabilities and can also:

  • View and update the subscription plan
  • Receives emails from Joiin with important announcements and product information (unless they have opted out)
  • Receives emails with invoices from our billing system 


You can transfer the Subscription Owner by clicking on the Transfer button. You can then select which user to transfer the ownership to.


NOTE: the user being transferred to must have Admin privileges or be a Team member if using multi-client.


Tax Residency

The Tax Residency section shows the country that has been selected as your Tax Residency. This affects whether you sales tax is included or not. If you are resident in the UK, VAT will be included in your invoice.


You can change the Tax Residency by clicking on the Update button and selecting a different country.


Cancelling a Subscription

You can cancel your subscription at any time by clicking on the Cancel Subscription button at the bottom of the page. When you cancel your subscription you will not be charged again - you can continue to use Joiin until the end of the current billing cycle, at which point your subscription will be cancelled and your data will be deleted.