AI Policy

Updated on 20 Sept 2025

At Joiin, we’re committed to using artificial intelligence (AI) responsibly and transparently. This policy explains how AI is used in our platform, how your data is protected, and the principles we follow to ensure trust and compliance.

This AI Policy should be read alongside our Terms of Use and Data Processing Addendum.

1. Introduction

Joiin Intelligence is our next-generation AI tool, embedded throughout the Joiin platform to support financial consolidation, reporting, and analysis.

2. What Is Joiin Intelligence?

Joiin Intelligence helps finance teams by:

  • Generating insights from financial and non-financial data

  • Accelerating data processing and month-end close

  • Enabling real-time reporting and commentary

  • Delivering multi-entity consolidation on demand

AI-powered features are designed to support, not replace, the expertise of finance professionals.

3. How We Use AI

AI is built into Joiin to enhance your reporting experience by:

  • Providing predictive insights and recommendations

  • Offering contextual commentary and explanations

  • Highlighting anomalies and opportunities in your data


4. Where You’ll See AI in Joiin

  • AI insights and features, powered by Joiin Intelligence, appear across the platform to provide insights, suggestions, and analysis.

  • Our Agentic AI Assistant (beta) is an embedded chat tool that can run reports, draw on support content, and guide you through financial, sales, purchasing, KPI, and non-financial data.


5. Data Protection & Security

We apply strict safeguards to protect your data:

  • Compliance: GDPR, CCPA, and other data protection laws

  • Infrastructure: Amazon Web Services (AWS) Bedrock with enterprise-grade security

  • Anonymisation: Data anonymised or pseudonymised where possible

  • No External Training: Your data is never used to train third-party AI models

For more, see our Data Processing Addendum and Terms of Use.


6. Responsible AI Principles

We follow four guiding principles:

  • Transparent: Clear about where and how AI is applied

  • Secure: Built on trusted, compliant infrastructure

  • Compliant: Always aligned with regulations

  • Supportive: AI assists finance teams but leaves final decisions with people


7. Limitations of AI

AI is a powerful enabler, but not flawless. Joiin Intelligence is provided “as is” and may occasionally generate incomplete or less relevant outputs. Users should review AI insights alongside their professional expertise.


8. Questions & Contact

We value transparency and want you to feel confident using Joiin Intelligence.

For questions about this AI Policy or AI use within Joiin, please contact: support@joiin.co