1. Data Protection
We comply with the principles of the General Data Protection Regulation (GDPR) when dealing with all data received from customers or visitors to our website.
2. Our Services
We only hold the data necessary to offer services provided on our website. We do not ask for or use more data than necessary to provide you with a proper service. This means we only process and hold data related to purchases and subsequent support related to those purchases, in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR). Any processing of your data is only done to provide or perform the services or products you have purchased.
3. Data Protection Register
Data is only used for the purposes described in our entry on the Data Protection Register.
4. Required Period
We only hold personal data for as long as necessary. Once data is no longer needed we delete it.
5. Card & Payment Processing Data
We use third-party payment providers to handle card and payment processing data securely. We never see or store any card or payment information. In accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR) any other data is only used to process your purchase securely. In accordance with Article 6(1)(c) of the General Data Protection Regulation (GDPR), we need to retain data related to all purchases to fulfil our existing legal obligations to account for tax and VAT on all transactions.
6. Backup & Data Storage
For administrative reasons, customer data and email subscription data may be passed to and stored securely with third party service providers located outside the EEA (European Economic Area). This is done to backup and preserve your data where it is needed to carry on offering a service to you.
7. Customer Requests
As a customer, you can at any time (and free of charge) request details of the data we hold relating to you - and you can also request any such data is amended or deleted. Please note that if you request deletion of your data, this may prevent us from offering any further support relating to your previous purchases.
8. Email Updates
We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service. Our email service is an opt-in service only; with your prior consent required in accordance with Article 6(1)(a) of the General Data Protection Regulation (GDPR). This means to subscribe you must enter your details when signing up for a Joiin subscription or when completing the contact form on our web site and submit them to us.
9. Our Promise
We never sell rent or exchange mailing lists.
10. Data Sharing With Partners
We do not share commercial or technical data with our partners unless we have specifically sought and obtained your prior approval. Where we request such approval, we will always fully disclose how your data is used.
Please note that even when we have your specific consent, we only share data with partners that operate their own privacy policy in full accordance with the General Data Protection Regulation (GDPR).
11. Spam
In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.
12. Product Updates
We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.
13. Email Content
By agreeing to our terms of service upon signing up for a free trial or Joiin subscription, you consent to receive email communications about service updates and marketing promotions, including special offers.
All emails sent by us will be clearly marked as originating from us. Marketing communication emails will include clear instructions on how to unsubscribe. Such instructions will include a link to a page to unsubscribe.
14. Cookies
We use cookies and similar technologies to collect and process information about your use of our website and service. You can manage your cookie preferences for all non-essential cookies directly via cookie settings via our website and/or app.
14.1 Essential: We use essential cookies required for core functionality and for the purpose of improving essential product functions and enhancing customer support. Acceptance of these cookies is mandatory to access and use the basic functions of our Service.
14.2 Preferences: We use non-essential cookies to remember information that changes the way our Service behaves or looks, like your preferred language or the region that you are in.
14.3 Statistics: We use non-essential cookies for analytics, performance, and improvement of our Service.
14.4 Marketing: We may also use non-essential cookies and share specific data with trusted third-party platforms to support advertising. These data uploads are conducted securely, in full compliance with applicable privacy laws, and never include unencrypted personal information. Financial or sensitive information is never shared. You may decline non essential cookies without impacting your ability to access core features. Declining may, however, limit certain performance insights or service enhancements that improve your experience of our Service.
15. Contact Us
If you have any questions relating to our Privacy Policy, please email us at hello@joiin.co or use our helpdesk.